Data Deletion

In the app, go to Settings → Connections and click Disconnect on the platform you want to remove. This immediately deletes the data synced from that platform — performance metrics, campaign/ad-set/ad records, AI insights and recommendations — and invalidates the stored access token. Workspaces left empty by the disconnect are removed as well.

Email lucas@reachbob.com from the address you signed up with, with the subject "Delete my account". We will delete your account, all synced advertising data, stored access tokens, chat history, analytics identity and billing customer records, and confirm completion by email. Requests are completed within 30 days.

You can additionally revoke Arri's access from Meta's side: in Facebook, go to Settings & Privacy → Settings → Business integrations, find Arri and remove it. That revokes our access immediately; then use section 2 above to have the already-synced data deleted. This page is the data-deletion instructions URL registered with our Meta app.

A full deletion covers: your account and sign-in identity, ad-platform connections and access tokens, all synced campaign/ad-set/ad records and performance metrics, AI insights, recommendations and action history, chat conversations, and your billing customer object. Invoices we are legally required to retain for accounting purposes are kept for the statutory period only.

Platform disconnects take effect immediately. Full account deletions are completed within 30 days of the request; residual copies in encrypted backups roll off within a further 30 days.